Our Privacy Policy
This Privacy Policy describes how Dategain ("we", "our", or "us") collects, uses, shares, and protects your personal information when you download, access, or use our mobile application (the “App”).
By using the App, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
Last Updated on December, 29, 2025
Scope
This Privacy Policy applies to all users of our services, including those accessing via Android, iOS, or web-based platforms. It governs all data collected through the App, regardless of location or device.
Information We Collect
We may collect the following categories of data:
Account & Profile Information
Name or username
Email address
Age, gender, and self-selected preferences
Profile inputs and user-submitted information (e.g., bios, conversation responses)
b. Device & Technical Data
Device type, OS, and model
IP address and app version
Device identifiers and usage logs
Crash reports and performance diagnostics
c. Usage & Behavioral Data
Interactions within the app
Feature usage (e.g., challenges attempted, texts sent)
Time spent, navigation behavior, and engagement patterns
d. Payment & Transaction Data
Purchase history (subscriptions, credits, in-app transactions)
Transaction IDs from Google Play or Apple App Store
We do not store any payment card or banking details
e. Communications & Feedback
In-app messages or support chats
Feedback form submissions
Survey responses
How We Use Your Information
We may use the information we collect from you for various purposes, including:
To provide, personalize, and improve the App experience
To analyze conversations for coaching, feedback, and AI-based recommendations
To monitor and fix bugs, crashes, and technical issues
To conduct analytics, usage trends, and in-app behavior mapping
To process payments and manage subscriptions
To send administrative messages and service-related updates
To comply with legal and regulatory obligations
Data Security
We take data security seriously and employ industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Sharing and Disclosure
We may share your information with:
Service providers (cloud hosting, analytics, error tracking)
Payment processors (Google Play, Apple App Store)
Legal authorities, if required by law or in defense of legal claims
Business transfers in the event of a merger, acquisition, or restructuring
We do not sell or rent your personal data to third parties for advertising or marketing purposes.
User-Generated Content
All content you generate or input in the app (e.g. responses, texts, challenge messages) may be stored for:
Analysis, feedback, or gamified evaluation
Improving app performance and recommendation accuracy
Internal research and user experience enhancement
We do not publish or disclose individual conversations publicly. You retain ownership of your inputs, but by using the app, you grant us a limited license to use your content for the above purposes.
Data Retention
We retain your personal data for as long as your account is active or as needed to deliver services, comply with legal obligations, resolve disputes, and enforce our agreements.
Users may request data deletion at any time by contacting support@dategain.com
Children’s Privacy
The App is not intended for individuals under the age of 18 (or the age required by applicable law). We do not knowingly collect or process data from children. If we discover such information has been collected, we will delete it promptly.
Payments, Subscriptions & Refunds
All purchases are processed by Google Play or Apple App Store.
We do not store any payment information directly.
Subscription plans may auto-renew unless cancelled before the billing cycle.
Users may manage or cancel subscriptions via their App Store account settings.
All payments are final. We do not offer refunds unless required by law or via the applicable app store’s refund mechanism.
We disclaim responsibility for accidental purchases, expired trial usage, or unused in-app credits.
International Data Transfers
By using the App, you consent to the transfer of your data to and from your country of residence, including storage and processing in countries that may have different data protection laws.
Your Rights & Choices
Subject to applicable laws, you have the right to:
Access your personal information
Correct or delete data
Withdraw consent (where applicable)
Request data portability
File a complaint with your data protection authority
Requests may be submitted to: support@dategain.com
Third-Party Links
The App may contain links to external services (e.g., social platforms, external websites). We are not responsible for the content, privacy, or security practices of these services.
Cookies
Our website may use cookies to enhance your browsing experience and collect information about how you interact with our site. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but some features of the site may not function properly without cookies.
Limitation of Liability
This app provides content for educational and entertainment purposes only. We are not responsible for any decisions made based on messages, matches, or outcomes experienced through or outside the App.
You are solely responsible for your real-world interactions, texts, and communication outcomes. We do not guarantee matches, replies, dates, or success.
By using the App, you release us from any liability related to personal, emotional, or financial consequences that arise from your texting or dating experiences.
Changes to this Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.