• Credit packs: a one-time payment. The credits are added to your account straight away.
• Monthly and Yearly plans: Pro access that renews automatically at the end of each period until you cancel.
• Lifetime plan: a one-time payment for Pro access with no renewals.
• Priority pass: a one-time payment on our website that guarantees you a place in the next batch of people we let into the app.

You can cancel a Monthly or Yearly plan at any time in the app: Profile, then Manage Subscription, then Cancel subscription.

• You will not be charged again after you cancel.
• You keep Pro access until the end of the period you have already paid for.
• If you bought a plan that was set to start later, it is cancelled straight away and you are not charged for it.

Credit packs, the Lifetime plan and the priority pass are one-time payments, so there is nothing to cancel.

Credits, Pro access and the priority pass are digital and take effect as soon as you pay, so we do not give refunds for a change of mind, for credits you have not used, or for time left on a plan.

We will refund you in full if:

• You were charged more than once for the same purchase.
• Your payment went through but you did not receive what you paid for (credits, Pro access or your priority pass).
• You were charged for a renewal after you had already cancelled your plan.

Email us at support@dategain.com with the subject “Refund Request” and include:

• The email address on your Dategain account, or the one you used for the priority pass
• The date and amount of the charge
• The Razorpay payment ID from your receipt, if you have it

We will check the payment and reply to let you know the outcome.

Approved refunds go back to the payment method you used, through Razorpay. Once we send it, your bank or card provider usually takes 5–7 working days to show it.

Questions about a payment? Write to support@dategain.com.